Order Cancellation & Changes

Last updated: October 30, 2026

1. Request a cancellation or change

Email info@talecreations.com or call +1 714-553-5912 immediately. Provide your order number, order email and requested cancellation or correction. A request is not confirmation that the order has been changed.

2. Before processing

We can normally cancel an order that has not entered processing, packing or shipment. If we confirm cancellation of the entire unshipped order, we refund the full payment, including shipping and applicable taxes, to the original payment method. We do not charge a cancellation fee.

3. After processing or shipment

Once processing or packing begins, cancellation and address changes cannot be guaranteed. If the parcel has shipped, we may be unable to intercept it. Eligible items can be returned under our Return & Refund Policy after delivery. For a change of product or quantity, we may need to cancel an eligible order and ask you to place a new one.

4. Refund timing

For a confirmed voluntary cancellation, we issue the refund within 7 business days, or sooner if required by law. Your payment provider may need additional posting time. A released authorization hold may disappear rather than appear as a separate refund.

5. Orders we cannot fulfill or ship on time

If we cannot fulfill an order, we notify you and promptly refund all amounts due for the unshipped items and related charges. If shipment is delayed beyond the applicable promised period, we offer consent to a revised date or cancellation and a full refund of the unshipped portion as required by law. Legally required cancellations and refunds are not subject to the voluntary processing cutoff or discretionary approval. See our Shipping Policy.

Contact Talecreations

Email: info@talecreations.com
Phone: +1 714-553-5912
Business address: 6718 Berry Ave, Buena Park, CA 90620, United States

Customer service hours: Monday–Saturday, 9:00 a.m.–10:00 p.m. Eastern Time (New York, America/New_York; EST or EDT as applicable). Order processing business days are Monday–Friday, excluding U.S. federal holidays.