Shipping Policy

Last updated: October 30, 2026

1. Shipping destinations

Available destinations and shipping services are shown at checkout. An order can be placed only for an address supported by the checkout. Please contact us before ordering if no shipping method appears. We do not promise international service or service to every U.S. ZIP code.

2. Processing and delivery estimates

• Order processing: usually 1–3 business days after payment confirmation.
• Standard shipping transit: estimated 6–9 business days after dispatch for destinations where that service is offered.
• Estimated total: 7–12 business days including processing and transit.

Business days are Monday–Friday, excluding U.S. federal holidays. Processing and policy times use Eastern Time (New York; America/New_York), including daylight saving time. Carrier delivery schedules can differ. Any different estimate disclosed for a specific product or destination before purchase will apply to that order.

Delivery dates are estimates unless expressly guaranteed. Carrier disruptions, weather, holidays or address issues may affect delivery. If we become aware of a significant delay, we will communicate with you; an estimate does not remove your rights concerning delayed or undelivered orders.

3. Shipping charges and free shipping

Shipping charges and applicable discounts are shown before payment. Any advertised free-shipping offer must be reflected in checkout for qualifying orders. While an unconditional storewide free-shipping offer is advertised, standard shipping for orders covered by that offer is $0. Any destination restrictions, order minimums or other conditions for a future offer will be disclosed before purchase. If an advertised offer is not reflected correctly, contact us before paying.

4. Tracking

We email tracking details after shipment. Initial carrier updates may take up to 48 hours; please contact us if updates are missing or the delivery estimate has passed. Creating a shipping label alone does not mean the carrier has received the parcel.

5. Address accuracy and changes

Check the recipient name, street, unit number, city, state, ZIP or postal code, country and contact information before placing an order. Tell us immediately if a correction is needed. Changes cannot be guaranteed after processing or dispatch. If an address error causes a return or redelivery, we will explain any reasonable additional shipping cost and available refund options before arranging another shipment.

6. Late shipment, cancellations and refunds

If we cannot ship within the time promised for your order, we will notify you and offer the choice of agreeing to a revised shipping date or canceling for a full refund of the unshipped portion and related refundable charges. Where no shipment time has been stated, applicable U.S. mail and internet order rules generally require shipment within 30 days. If required consent to a delay is not obtained, we will cancel and promptly refund as required by law. Legally required shipment-delay refunds are not subject to return inspection or discretionary approval periods.

7. Missing or damaged deliveries

If tracking says delivered but you cannot locate the parcel, check the delivery location and household or building reception, then contact us promptly. We will work with the carrier to investigate and provide an appropriate resolution. We do not treat a tracking scan alone as automatic proof that all obligations have been met. For damaged or incorrect goods, see our Return & Refund Policy. We do not automatically transfer responsibility for loss to you when a parcel is handed to the carrier.

8. International orders, if offered

If international checkout is available, use the destination-specific estimate shown before purchase. Customs procedures may affect transit. Any duties or import charges collected by us will be shown at checkout. Where charges are payable separately to customs or a carrier, that arrangement will be disclosed before the order is placed.

Contact Talecreations

Email: info@talecreations.com
Phone: +1 714-553-5912
Business address: 6718 Berry Ave, Buena Park, CA 90620, United States

Customer service hours: Monday–Saturday, 9:00 a.m.–10:00 p.m. Eastern Time (New York, America/New_York; EST or EDT as applicable). Order processing business days are Monday–Friday, excluding U.S. federal holidays.