Return & Refund Policy

Last updated: October 30, 2026

We accept returns of eligible products within 30 calendar days after delivery, including returns because you changed your mind and requests involving damaged, defective or incorrect items. Mandatory consumer rights are not limited by this policy.

1. Change-of-mind return conditions

Contact us within the 30-day period. Items must be unused, unwashed and unaltered, with original tags and included accessories, and without stains, odors or damage caused after delivery. Use original packaging where reasonably possible and protective shipping packaging. These unused-item conditions do not prevent a valid claim for a defect discovered during reasonable inspection or use.

2. Exceptions

Items clearly identified as final sale or clearance before purchase are excluded from change-of-mind returns. Items damaged through misuse or materially changed after delivery may also be ineligible. A discount alone does not make an item final sale. These exceptions do not exclude remedies for defective, misdescribed or incorrect goods or rights required by law.

3. Start a return

1. Email info@talecreations.com with your order number, order email, item details and reason for the request. For an issue with the item, include helpful photos if reasonably available.
2. We will review your request and provide authorization, shipping instructions and the correct return address. Contact us again by phone if you need assistance.
3. Follow the return instructions and use a tracked service. Keep proof of shipment until the return is completed.

Do not assume the business address or the address on the parcel is the return destination. Please obtain the authorized address first. Missing authorization may delay handling; it does not remove statutory rights.

4. Return costs and restocking fees

For change-of-mind returns, the customer pays return postage. If we supplied a damaged, defective or incorrect item, we pay the reasonable return shipping costs and provide a prepaid label or another no-cost return arrangement. Restocking fee: $0. We will explain any agreed exchange shipping costs before proceeding.

5. Damaged, defective or incorrect items

Please tell us as soon as possible, preferably within 7 calendar days of delivery, with your order number and a description of the issue. Photos of the item, packaging and label can help. Keep the item and packaging while we investigate. The 7-day reporting preference does not shorten the 30-day return window or any legal warranty or consumer right. We will arrange an appropriate remedy, such as a replacement or refund, as required by law.

6. Inspection and refunds

We aim to inspect returns and communicate a decision within 7 business days after receipt. Approved refunds are issued to the original payment method within 7 business days after approval, or sooner where required by law. Your bank or payment provider may need additional time to post the credit. Contact us if the refund has not appeared after your provider's stated posting period.

A full eligible return refunds the amount paid for the returned items and related refundable taxes. Original outbound shipping charges, if any, are not refunded for change-of-mind returns unless required by law. For our error or defective goods, we refund applicable original shipping charges as required; if the entire affected order is returned for that reason, we refund the original standard shipping charge. There is no outbound shipping deduction when the original shipping charge was $0.

7. Exchanges

Request an exchange within 30 calendar days after delivery. The same eligibility rules apply and replacements depend on inventory. We will explain any price difference and shipping costs before you agree. If a replacement is unavailable, an eligible refund can be arranged.

8. Cancellations and unshipped orders

Contact us immediately to request cancellation or changes. Once processing, packing or shipment has begun, a voluntary cancellation may no longer be possible; you may use the return process after delivery. If we cancel an order we cannot fulfill, we refund all amounts paid for the unshipped order, including applicable shipping and taxes. Shipment delays and legally required cancellations are handled under our Shipping Policy and are not restricted by our voluntary cancellation cutoff.

Contact Talecreations

Email: info@talecreations.com
Phone: +1 714-553-5912
Business address: 6718 Berry Ave, Buena Park, CA 90620, United States

Customer service hours: Monday–Saturday, 9:00 a.m.–10:00 p.m. Eastern Time (New York, America/New_York; EST or EDT as applicable). Order processing business days are Monday–Friday, excluding U.S. federal holidays.